Terms and Conditions

1. About these Terms

These Website Terms & Conditions (Terms) govern your use of the Simfield Services website, forms, landing pages, checkout pages, membership pages, online content, service enquiry processes, and related online systems.

By using our website, submitting an enquiry, joining a membership, requesting service coordination, accepting a booking, approving work, or making payment, you agree to these Terms together with any applicable membership terms, quote, invoice, service agreement, privacy policy, and written communication issued by Simfield Services Pty Ltd.

In these Terms, Simfield, we, us, or our means Simfield Services Pty Ltd. You or your means the customer, member, property owner, landlord, property manager, tenant, authorised representative, subcontractor, supplier, or website user interacting with us, as the context requires.

2. Nature of Simfield Services

Simfield Services operates as a service coordination, management, communication, membership, pricing, and administration platform for property-related maintenance services. Simfield may coordinate plumbing, electrical, compliance-related, and other maintenance services through appropriately licensed subcontractors, contractors, technicians, suppliers, and service providers.

Unless expressly stated otherwise in writing, Simfield does not represent that it personally performs, certifies, or signs off regulated trade work. Plumbing work, electrical work, and other regulated trade work is to be carried out and, where required, certified by appropriately licensed subcontractors or licensed contractors engaged for the relevant scope of work.

Simfield may manage customer communication, booking coordination, pricing administration, membership administration, job dispatch, service records, payment collection, reporting workflows, and quality control processes associated with those services.

3. Membership and Service Access

Simfield may operate a membership-based or members-only service model. Some services, pricing structures, discounts, priority scheduling benefits, compliance package benefits, inclusions, or capped rates may only be available to active members or eligible properties.

Memberships may be property-specific, account-specific, or customer-specific depending on the offer selected. Unless otherwise stated, benefits apply only to the property or account attached to the active membership and are not automatically transferable.

Membership access may be refused, suspended, cancelled, or restricted where there is misuse, non-payment, unsafe conduct, abusive behaviour, unreasonable service demands, repeated failed access, suspected fraud, breach of these Terms, or circumstances that make service coordination impractical or commercially unreasonable.

4. Membership Fees, Renewals, and Payment

• Membership fees are payable in advance unless otherwise agreed in writing.
• Membership fees are non-refundable except where required by Australian Consumer Law or expressly stated in the relevant offer.
• Memberships may renew automatically where this is disclosed at checkout or in the membership terms.
• You are responsible for keeping payment details current and ensuring payment is available on the due date.
• Failed payments may result in suspension of membership benefits, loss of priority access, cancellation of renewal discounts, or recovery action.
• Simfield may change membership pricing, inclusions, conditions, or renewal terms by giving reasonable notice where required.

Any promotional discount, renewal discount, unused-service reward, launch offer, referral arrangement, bonus inclusion, or special condition applies only on the terms stated at the time of offer and may be withdrawn or changed for future periods unless otherwise agreed in writing.

5. Service Pricing and Approvals

Simfield aims to provide transparent pricing and clear service terms. Pricing may be shown as hourly rates, fixed fees, attendance fees, member rates, non-member rates, package fees, add-on fees, minimum charges, equipment charges, after-hours rates, or subcontractor/service provider charges.

Where possible, pricing will be disclosed before work proceeds. However, some matters may require attendance, investigation, access, fault finding, diagnosis, or third-party assessment before the final scope, cost, risk, or compliance outcome can be confirmed.

• You authorise Simfield and its engaged subcontractors or providers to rely on instructions given by you or your authorised representative.
• Additional work, variations, latent conditions, unsafe conditions, failed access, emergency attendance, after-hours attendance, specialist equipment, materials, compliance requirements, or third-party fees may increase the final cost.
• Estimates are not fixed quotes unless expressly stated to be fixed and accepted in writing.
• Pricing may vary between members and non-members, urgent and non-urgent work, business hours and after-hours work, and standard work versus specialised work.

6. Booking, Attendance, and Access

You must provide accurate property details, access information, tenant or occupant details where relevant, safety information, parking instructions, gate codes, site restrictions, and any known hazards or special requirements.

Simfield is not responsible for delays, failed attendance, increased costs, or incomplete work caused by incorrect information, denied access, unavailable tenants, locked areas, unsafe sites, animals, parking restrictions, third-party delays, hidden defects, weather, emergency conditions, or other matters outside our reasonable control.

Priority scheduling means Simfield will use reasonable efforts to prioritise eligible members according to the applicable membership terms and operational capacity. It does not guarantee immediate attendance, same-day attendance, emergency attendance, or availability of a particular subcontractor or provider.

7. Subcontractors and Licensed Providers

Simfield may engage, dispatch, coordinate, or refer work to subcontractors, licensed contractors, technicians, or service providers. Those parties may be independent businesses and may be responsible for performing, certifying, warranting, and complying with laws applicable to their work.

You acknowledge that regulated trade work must be performed by appropriately licensed persons. Simfield may coordinate the process but does not override the professional judgement, legal duties, safety obligations, compliance obligations, or licensing obligations of the engaged provider.

A subcontractor or licensed provider may refuse, pause, vary, or recommend changes to work where required for safety, compliance, scope accuracy, technical reasons, access, site conditions, or professional obligations.

8. Compliance Services and Reports

Any compliance-related service, inspection, check, report, note, certificate, recommendation, photo record, or finding is based on the information available and the condition observable at the time of attendance. It does not guarantee future compliance, future performance, absence of hidden defects, or that new issues will not arise after attendance.

Compliance outcomes may depend on applicable law, property condition, access, equipment condition, records available, standards in force, and the assessment of the licensed or competent person engaged for the relevant task.

9. Customer Obligations

You agree to:

• provide accurate and complete information;
• ensure you have authority to request services at the property;
• obtain tenant, owner, body corporate, strata, landlord, agency, or occupant approval where required;
• provide safe and reasonable access to the property;
• disclose known hazards, risks, defects, access issues, animals, asbestos risks, electrical risks, gas risks, water damage, structural issues, or other relevant matters;
• pay all approved, due, or payable amounts on time;
• communicate respectfully with Simfield staff, subcontractors, tenants, occupants, and service providers;
• not misuse membership benefits, discounts, pricing, service access, or communication channels.

10. Refusal, Suspension, or Cancellation of Service

Simfield may refuse, suspend, cancel, or reschedule service where we reasonably consider it necessary, including due to safety risks, abusive behaviour, non-payment, payment risk, incomplete information, lack of access, unreasonable demands, suspected misuse, licensing or compliance concerns, operational constraints, or breach of these Terms.

If a subcontractor or provider identifies unsafe conditions or refuses to proceed for safety or compliance reasons, further attendance may be delayed until the issue is resolved. Fees may still apply for attendance, diagnosis, time spent, or costs incurred.

11. Cancellations, Failed Access, and Rescheduling

Late cancellations, failed access, no-shows, tenant unavailability, incorrect property details, or failure to provide required instructions may result in cancellation fees, attendance fees, travel fees, administrative fees, or loss of priority access, depending on the circumstances and the applicable offer or booking terms.

Simfield may reschedule bookings due to emergencies, subcontractor availability, weather, safety concerns, supply issues, prior jobs running over time, or matters outside our control.

12. Warranties, Guarantees, and Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot be excluded under Australian Consumer Law or any other applicable law.

To the extent permitted by law, any warranty or guarantee offered by Simfield is limited to the terms expressly stated in writing. Workmanship warranties for regulated trade work may be the responsibility of the subcontractor, licensed contractor, manufacturer, supplier, or relevant provider, depending on the nature of the work and applicable law.

Parts, materials, fixtures, appliances, equipment, and third-party products may be subject to manufacturer or supplier warranties. Simfield is not responsible for manufacturer defects, product failures, misuse, lack of maintenance, pre-existing defects, hidden faults, or issues outside the scope of approved work, except to the extent required by law.

13. Satisfaction Guarantee Framework

Where Simfield promotes a satisfaction guarantee, response guarantee, clean and respect guarantee, pricing integrity guarantee, or return labour commitment, the guarantee only applies according to the stated terms, exclusions, and eligibility criteria.

A guarantee does not apply where the issue is caused by misuse, third-party work, further damage, new faults, access restrictions, declined recommended work, parts failure, hidden defects, poor property condition, non-payment, unauthorised variations, or matters outside the approved scope. Credits, return attendance, or remedies may be determined by Simfield acting reasonably and subject to Australian Consumer Law.

14. Limitation of Liability

To the maximum extent permitted by law, Simfield is not liable for indirect, consequential, special, exemplary, or economic loss, including loss of rent, loss of profit, loss of opportunity, tenant disputes, business interruption, reputational loss, or loss caused by delay, unless liability cannot be excluded under law.

Where liability cannot be excluded but can be limited, Simfield limits its liability to the re-supply of the relevant service, payment of the cost of re-supply, repair, replacement, refund, or another remedy permitted by law.

Nothing in this clause limits rights or remedies that cannot be limited under Australian Consumer Law.

15. Website Use

You must not misuse our website, forms, checkout pages, content, systems, automations, or communication channels. You must not attempt to interfere with website operation, scrape content at scale, copy confidential pricing structures for improper competitive use, submit false information, upload malicious files, or use our systems for unlawful purposes.

Website content is provided for general information only. It may not be complete, current, suitable for your property, or a substitute for specific advice, inspection, diagnosis, professional judgement, or legal advice.

16. Intellectual Property

All website content, copy, images, graphics, designs, logos, documents, pricing structures, membership concepts, forms, templates, videos, service frameworks, and materials are owned by or licensed to Simfield unless otherwise stated. You must not copy, reproduce, adapt, distribute, publish, commercially exploit, or use them for competing purposes without written permission.

17. Privacy

Personal information is handled in accordance with our Privacy Policy. By using our website, submitting information, joining a membership, booking a service, or communicating with us, you consent to the collection, use, disclosure, and handling of information as described in our Privacy Policy.

18. Changes to these Terms

Simfield may update these Terms from time to time. Updated Terms will be published on our website or otherwise notified where appropriate. Continued use of our website, membership, or services after updated Terms are published may constitute acceptance of the updated Terms to the extent permitted by law.

19. Governing Law

These Terms are governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland and any courts that may hear appeals from those courts.

20. Contact

Business	Simfield Services Pty Ltd
ABN/ACN	74 693 015 422
Email	Info@simfieldservices.com.au
Phone	07 4516 8059
Postal address	514 Christine Ave, Suite #1048, Robina, QLD 4226